Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Creative Radiators’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Creative Radiators’ or ‘us’ or ‘we’ refers to the owner of the website whose registered trading office is: Unit 18 napier place – Thetford IP24 3RL – Uk . Our Company Registration number is 10017572. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: [insert list of information].
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • All contents on the CREATIVE RADIATORS  website is protected by Copyright Law, The 1911 Act and The Intellectual Property (Enforcement, etc.). The use of CREATIVE RADIATORS copyrighted material without permission or the right of ownership — could carry the penalty of criminal and civil punishment. CREATIVE RADIATORS will file a claim and take the guilty party to court.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Creative Radiators Warranty

Most manufacturers give one year’s guarantee.

Every Creative Radiators comes with a warranty of 5 Year on the radiator body, and with a 2 Year warranty on all electronic parts.

This is an industry standard manufacturer guarantee right up-front with the proof of purchase – not hidden in any small print. 

electric radiators 5 years warranty

Creative Radiators General Terms and Conditions

  1. Installation
    For safety reasons, products such as electric radiators should only be installed by a qualified person, in accordance with current building regulations and the manufacturer’s instructions. Reference should be made to Part P of current Buildings Regulations for further information. Creative Radiators recommends that the customer ensures that all items are received in full prior to booking a qualified electrician installer. Failure to do so may result in additional costs for return visits which IntelliHeat Ltd cannot be held responsible for.
  1. Pricing and ordering
    All lists pricing from Creative Radiators is for guidance purposes only and is subject to change without notice. All quotations are valid for a period of 30 days from the official quotation date unless otherwise stated. All customer orders require a valid quotation from Creative Radiators to be processed and fulfilled. Quotations must be checked for accuracy by the customer before confirming an order. Creative Radiators accepts no responsibility or liability for incorrect orders (eg: correct sizes, dimensions) . Any adjustment or exchange of goods after the delivery has been carried out is at the expense of the customer. All orders are subject to VAT   rate.

All special-order requirements must be declared and agreed prior to ordering by the customer, failure to agree this prior to the order (and detailed in the quotation) will result in the order being invalidated and standard terms and conditions of sale will prevail.

  1. Cancellation of orders
    Creative Radiators reserves the right to cancel customer orders if the customer fails to adhere to the terms of the order in respect to payment whether in full or in part, or where there is a breach of the terms and conditions at point of sale/order. Customers can cancel an order up to 24 hours after IntelliHeat Ltd has received the order but must pay any applicable charges incurred by Creative Radiators when a refund is issued. These charges may include but are not limited to applicable card transaction fees and surcharges.  This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected. In accordance with Distance Selling Regulations 2000, Creative Radiators reserves the right not to offer refunds on items that have been made to order.

The order will be non-cancellable under the following circumstances:

  1. I) The order is in transit for customer fulfilment.
  2. II) The order has been delivered, accepted, and signed for by a nominated recipient.
  3. III) For bespoke orders where manufacturing of the equipment has commenced.

4. Delivery of orders
Creative Radiators takes great care to securely package every product that we ship to our customers using suitable packaging and using trusted logistics partners. Creative Radiators indemnify their position of responsibility at point of shipping and by signing for goods the customer shall assume full responsibility for a consignment delivered to them by the logistics company. If a package or consignment appears to be damaged, this needs to be raised with the delivery representative at point of signature and rejected on these grounds. Creative Radiators shall not be responsible or liable for any damages or shortfalls of consignments once signed for by the customer on the delivery note issued by the logistics company. Pallet delivery is carried out by a third party, who is contracted to deliver pallets to an address. This does not include the movement of pallets or items within premises. Drivers are not insured or contracted to enter premises for the purposes of handling goods. It is the responsibility of the customer to ensure that access to the point of delivery is available and free from obstruction. Timed deliveries must be agreed in advance and are subject to an additional charge.

5. Delivery Notice Period
Shipping times provided by Creative Radiators are approximate and for customer guidance purposes only and shall not be grounds for order cancellation. Creative Radiators shall take reasonable measures to ensure that all orders are processed and fulfilled in a manner that is fair and reasonable.

  1. Payment Terms
    All customer orders placed with Creative Radiators require payment in full at the point of order unless otherwise agreed. 
  1. Returns Policy
    Under the Sale of Goods Act 1979, you may be entitled to a refund, replacement or repair where goods are faulty.

Should you simply change your mind you could claim for a full refund within our “7 days cooling off period” but must be authorised by Creative Radiators prior to any returns being accepted. Returned items must be sent back at the expense of the customer, unopened, unused and in the original packaging. Upon inspection, providing the items returned are in resalable condition, the customer will be issued a full refund within 14 days of receiving the goods back. Any delivery charges will not be refunded. Creative Radiators does not accept any liability for damage caused if returned items are not properly packaged. 

a. Faulty Items: Should a product develop a fault within the manufacturers’ warranty period, Creative Radiators reserves the right to repair or, if necessary, replace the product with the same or an equivalent product depending on availability, only upon presentation of the proof of purchase consisting of original purchase invoice.  Any returned items which, upon inspection, are found not to be faulty or to have become faulty due to miss-use, incorrect installation, inappropriate wiring within your property, will, if required, be shipped back to you.   

b. Collection of item/s : To ensure the safe and undamaged return to us, all items must be properly packaged for collection to ensure that no damage occurs during transit.

c. Original packaging: All items must be packed in the original boxes and packaging, whenever possible using the boxes and packaging the replacement items were delivered in. 

Pallet: If the boxed item/s were delivered on a pallet, should this still be available, the item/s should be placed on the pallet and securely tie the box/s (cross-banded) to the pallet.

All item/s must be disconnected, properly packaged as described above, ready for collection on the agreed date, and a designated representative is present on that date to sign the collection confirmation slip and hand over the item/s to the carrier. Failing this, a re-collection/delivery fee will be charged. The customer will be charged a handling fee and or other charges for any damage caused during transit if any of the above is not adhered to.

  1. Warranty and limitations of Liability
    Creative Radiators warrants to the original end-user customer that its products are free from defects in material and workmanship on the terms and conditions set forth herein. All products supplied by Creative Radiators are subject to a limited warranty provided by the manufacturers from the date of purchase by the original end user customer.

Every Creative Radiators comes with a warranty of 5 Year on the radiator body, and with a 2 Year warranty on all electronic parts.

This warranty also does not apply to any product on which the original identification information has been altered, obliterated or removed, that has not been handled or packaged correctly, or that has been sold as second-hand. This warranty excludes third party connected equipment.

The manufacturers’ Limited warranty applies solely to the replacement of the Product or part(s) and does not cover labour costs.

Faulty items returned to Creative Radiators for inspection are at the customer’s expense.  Creative Radiators accepts no liability for the repair or replacement of any item other than the product originally supplied. The warranty is not applicable in cases other than defects in material and workmanship; therefore, claims for damage to any other item, howsoever caused, shall not be considered.

Repair or replacement of parts due to normal wear and tear, abuse or misuse including but not solely limited to the failure to use this product for its normal purposes or in accordance with the manufacturers’ instructions for usage and maintenance are not covered by the warranty. Repairs or replacements under the terms of this warranty do not give right to extension to or a new starting of the period of warranty.  Any accidental damage as well as damage caused by spillage of food or liquid are not covered by the warranty. All Creative Radiators products have been tested and certified to the highest standards for build quality, energy efficiency and safety by the respective manufacturers.  Any indication of running costs given are estimated and in no way guaranteed as the actual costs are reliant on many factors over which Creative Radiators and the components manufacturers have no control.  Therefore, neither Creative Radiators nor the manufacturers can be held responsible for ongoing running costs and these are not grounds for return of products.

Creative Radiators Products Disclaimer

Creative Radiators products are handcrafted one at a time. It is therefore very rare to create identical items. Every piece is a creation of artisans, and based on craft styles. There may be natural blemishes/variations that are not product flaws. Such variations are inherent in the manufacturing of handmade products, so you may find minor distinctions that make your Creative Radiators buys special and truly one-of-a-kind Unique piece.
Creative Radiators  are not mass produced like standard steel or aluminium products using high energy and vast CO2 emission. They are individually handcrafted one at a time. It is therefore very rare to create identical items. Every piece is a creation of artisans and based on craft styles. There may be natural blemishes/variations that are not product flaws but a characteristic of the pulverization of the marble into powder. Small spots or tiny bubbles  on the surface are the effect of a product hand made, imperfections are part of the character of a natural product and may be noticeable in the physical appearance of the product itself, therefore not considered faults. 

Creative Radiators disclaims all warranties of any kind, either express or implied, including without limitation.

Small imperfections are seen as characteristic of the hand-made quality, Creative Radiators  will therefore not be responsible for any damage to personal that our products are handmade from natural marble therefore sizes. Marble is a natural product with blemishes and imperfections, these age beautifully with time and wear, all of our heating products are individually made, one piece at a time,  therefore each product may differ slightly from the next.

By purchasing any product you agree to this disclaimer.
Creative Radiators are made from marble cutting dust