faq designer radiators

Electric Radiator FAQ | Creative Radiators UK

Designer Electric Radiators: Frequently Asked Questions

Answers on designer electric radiators: how they work, sizing, installation, bathroom use, warranty, App control and Lot 20. Free UK advice. Below you can find the Answers to the most common questions about MAARMO Creative Radiators, our designer electric radiators, supplied in the UK by Intelli Heat Ltd. Can't find your answer? Contact us or call 0203 916 0000.

How Creative Radiators Work

How does Creative Radiators electric heating work?

Creative Radiators use a high-quality heating element and a thermo-radiant heating mat that work together to heat up quickly and then hold the temperature using minimal power. The element absorbs energy and warms fast, the mat spreads that heat across the whole radiating surface, and the radiator then releases warmth slowly and evenly into the room as radiant heat.

Are Creative Radiators just remote-controlled storage heaters with a new name?

No. Creative Radiators are not filled with bricks and do not need to be charged overnight. Many customers use them to replace old storage heaters. Heat is available whenever you want it, at the touch of a button, with no pipework and no floors lifted.

How is the temperature controlled?

Every radiator has its own independent eco-design thermostat, and temperature can be set to the nearest 0.1 degree, separately for each radiator and room. The radiator heats at full power at first, usually for about 30 minutes from cold, then uses minimal energy to maintain your chosen temperature. You can also programme different temperatures for different times of day and days of the week over a repeating seven-day schedule.

Are Creative Radiators energy efficient?

Yes. Every Creative Radiators design meets the EcoDesign and Lot 20 standard, and each unit is controlled by a smart programmer to reduce wasted energy. Creative Radiators state that over a 24-hour period their radiators use approximately 30% less energy than other electric radiator systems. Your actual running costs depend on your electricity tariff, insulation and how you use the heating.

Choosing the Right Radiator

How do I choose the right electric radiator?

Your main choices are the style of radiator and the size needed for each room. Creative Radiators offer Perfetto (Marmo), Toscana, Tessuto, Ginko, Rovere50 wood-effect, Veneziaa handmade radiators, the MioMaarmo bespoke collection and Max Radiators in lava stone. Every design meets EcoDesign and Lot 20 requirements, so each can replace storage heaters or an old water-filled gas system. You can browse all ranges in our brochures and photo gallery.

What size electric radiator do I need?

As a starting point, allow 35 watts per cubic metre of room volume, then adjust for insulation and room orientation. Use up to 45 watts per cubic metre for a property with no insulation and single-glazed windows, and as little as 30 watts per cubic metre for a well-insulated, double-glazed new home. Also consider whether the room faces north or south, how many windows it has and the type of glazing. Contact us for a free recommendation.

Can I get a bespoke or custom-designed radiator?

Yes. The MioMaarmo bespoke collection offers custom-designed limited-edition radiators, horizontal or vertical, including art painted onto radiators. The Perfetto range also has a smooth, customisable surface finish.

Can I control Creative Radiators with Wi-Fi or my voice?

Yes. The iNovo range offers Wi-Fi electric radiators with app control and voice-assistant compatibility. Availability and specification vary by model, so please see the iNovo page or ask our team before ordering.

Installation

Are Creative Radiators expensive or difficult to install?

No. One person can typically install a complete system of seven radiators in one day, about one hour per radiator. Each radiator hangs on two wall brackets (four drilled holes) and plugs into a nearby standard domestic socket. Brackets are supplied, and electrical connections are pre-wired with certified cable. There is no pipework, no lifting of floors and no disruption to decoration.

Who will install my Creative Radiators?

Many customers self-install, and you are also free to use your own qualified electrician. Creative Radiators also keep a UK-wide list of approved installers trained by us, and we can put you in touch with the nearest one for a quote. We offer free advice by phone or email.

Can I use Creative Radiators in bathrooms and kitchens?

Yes. Creative Radiators heating products are Class II with IPX4 protection against splashing water, so they can be used in bathrooms, kitchens and commercial spaces. Follow the installation manual and have any fixed wiring done by a qualified electrician.

Quality, Warranty and Origin

Where are Creative Radiators manufactured?

Every Creative Radiator is manufactured in Italy in the manufacturer's own factories, using components sourced from Europe. Creative Radiators state that none of their parts or components originate from China.

What warranty do Creative Radiators have?

Every Creative Radiator comes with a 5-year warranty on the radiator body and a 2-year warranty on all electronic parts. Full terms are on our Terms & Conditions page.

Will every radiator look identical?

No. Creative Radiators are handcrafted one at a time rather than mass produced, so natural variations are part of their character. Small spots or tiny bubbles on the surface can occur and are not considered faults. These variations are a result of how the material is made and finished.

Has Creative Radiators won any awards?

Yes. MAARMO Creative Radiators received the Green Product Award 2026 and have been shortlisted in the Best Heating System or Product category at the Build It Awards.

Hot Water, Battery Storage and Compliance

Does Creative Radiators offer hot water solutions?

Yes. The iHot range provides sustainable domestic and commercial hot water solutions that can sit alongside electric space heating. See the iHot page for details.

Can electric radiators work with battery storage?

Creative Radiators publish a dedicated guide to battery storage for electric radiators, covering how stored electricity can be used for heating. Please read the battery storage page or contact us to discuss your property.

What is Lot 20 (Ecodesign)?

Lot 20 is the ecodesign legislation that sets efficiency and control requirements for electric local space heaters, including electric radiators. Creative Radiators designs meet this standard. Read more on our Lot 20 page.

Buying and Contact

Who supplies Creative Radiators in the UK, and how do I contact them?

Intelli Heat Ltd is the sole UK distributor of the MAARMO, Max Radiators and iHot brands, based at 1 Waterloo Close, Kilverstone, Thetford, Norfolk, IP24 2ZD. Call 0203 916 0000 or email desk@creativeradiators.co.uk. Trade customers can email info@intelligentheat.co.uk.

Still have a question? Our team gives free advice on sizing, installation and choosing the right range. Make an enquiry or call 0203 916 0000.

View all our ranges

Meet our Senior Heating Expert

Expert Advice. Inspired Choices.

Choosing a designer radiator is about more than just heating. It’s about finding the perfect balance between style, performance, comfort, and efficiency. Arrange a complimentary consultation with Simona, our Senior Heating Expert, and discover everything you need to know before selecting your ideal radiator. From sizing and finishes to installation considerations and energy efficiency, we’ll help you make the right decision for your home.

Speak with our experts today and buy with confidence.

Simona Arneodo is the sales director Creative Radiators

Simona Arneodo

Senior project manager

Having facilitated over 500 energy efficiency Heating project, ith over 12 years of experience in the heating and renewable energy sector, Simona Arneodo has helped thousands of homeowners, interior designers, architects and property developers find the perfect heating solution for their projects.

Specialising in designer electric radiators, smart heating controls, sustainable heating technologies and hot water solutions, Simona combines technical expertise with a keen eye for interior design, helping clients achieve the perfect balance between aesthetics, comfort and efficiency.